Shipping & Returns
Effective Date: May 1, 2025
Puppered Shipping Policy
Thank you for visiting and shopping at Puppered. Below are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping
Puppered ships to addresses within the Continental United States.
Puppered does not ship to PO Boxes, US territories, or APO/FPO/DPO addresses.
International Shipping
Contact Puppered for international shipment inquiries.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Puppered is not liable for any products that are stolen after being delivered. If your package was not delivered or was damaged in transit, please contact [email protected].
If you received your order damaged, take pictures of the damaged box and send the photos when you contact us. Please save all packaging materials and damaged goods in case we need more information for the claim.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: [email protected]
Phone: 866-229-7841
Address: P.O. Box 2105, Leland NC 28451
Puppered Return Policy
If you’re not completely satisfied with your purchase, we’ll do our best to make it right-quickly, kindly, and with care.
Return Eligibility
You may return any product-opened or unopened-within 60 days of the original purchase date. Items should be returned in their original packaging (when applicable), and a completed Return Authorization Form must be included with the return.
How to Initiate a Return
To start a return, simply reach out to us:
– Email: [email protected] with “Return of Product” in the subject line
– Phone: Call us at 866-229-7841
We’ll send you a brief Return Authorization Form and instructions for sending the item back. Once we receive your return and complete a physical inspection, we’ll follow up to confirm the next steps.
Shipping Your Return
Please send your return in a carefully packed box to (all returns need to be sent via FedEx or UPS):
Puppered Returns
9244 Industrial Blvd NE
Leland, NC 28451
United States
We recommend using a trackable shipping method when returning items. Puppered is not responsible for shipping delays, damage, or loss during transit.