Privacy Policy
Effective Date: May 1, 2025
At Puppered, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online, including through our website at www.puppered.com. It applies to all visitors, customers, and users of our services.
1. Information We Collect
Personal Information
We collect personal data that you voluntarily provide, such as:
- Name, email address, phone number, shipping and billing addresses
- Payment information (e.g., credit card details and billing address)
- Order history, delivery instructions, preferences
- Feedback, reviews, and survey responses
- Information submitted via our contact form
- Communication records with customer support
- Phone number and SMS opt-in status
This data is collected during activities like making a purchase, submitting our contact form, contacting support, or subscribing to newsletters or SMS.
Non-Personal Information
We automatically collect technical and usage data including:
- IP address, browser type, and device info
- Website interaction details (e.g., pages viewed, links clicked)
- Cookie and tracking data to enhance performance and user experience
Cookies help personalize your experience and can be managed or disabled via your browser settings.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide support and respond to inquiries
- Personalize your experience and recommend products
- Send marketing messages and promotions (with your consent)
- Improve our website, services, and offerings
- Comply with legal obligations and prevent fraud
- Send opted-in SMS messages related to promotions or order updates
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data only with:
- Trusted service providers (e.g., payment processors, shipping partners) under strict confidentiality
- Legal authorities if required by law or to protect our rights
- Marketing partners during joint promotions, only with your consent
SMS opt-in data will never be shared with third parties for marketing purposes.
4. SMS Terms and Conditions
- Message frequency varies per user
- Message and data rates may apply
- Text HELP for help, STOP to unsubscribe
- Carriers are not liable for delayed or undelivered messages
- Your phone number and consent are used solely to deliver relevant SMS messages
5. Data Security
We use secure technologies-such as encryption, firewalls, and secure payment gateways-to protect your data. While we strive for high security, no online transmission is 100% secure.
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct any inaccuracies
- Delete your data, subject to legal obligations
- Unsubscribe from marketing emails or SMS at any time
- Disable cookies via your browser settings
To exercise these rights, please contact us using the information below.
7. Children’s Privacy
Puppered does not knowingly collect information from children under 13. If we become aware of such data, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this policy from time to time. Significant changes will be communicated via website updates or direct notification. Please check back regularly.
9. Contact Us
If you have any questions or requests related to this Privacy Policy, contact:
Puppered
Email: [email protected]
Phone: (866) 229-7841
Mailing Address: P.O. Box 2105, Leland NC 28451
By using our website, you agree to the practices outlined in this Privacy Policy.